Privacy Policy

Mobile VPN - Privacy Shield.

This document describes the practices our development team uses to manage, utilize, and collect the personal data of our users ("you"). It specifically addresses the policies pertaining to our Mobile VPN - Privacy Shield services, excluding our website or other products. We emphasize the dynamic nature of this policy and encourage you to review it regularly. Should there be any updates, we will inform you through email, in-app notifications, or other appropriate means, with your permission.

DATA NOT COLLECTED

We are dedicated to clarity about the data we do not collect. Notably, we do not track or store any details regarding your activities on the VPN, such as the apps, services, or websites you visit. Additionally, we do not retain any records of your original IP addresses, the IP addresses of the VPN servers, or DNS queries.

DATA COLLECTED

At Mobile VPN - Privacy Shield, the privacy and security of our users are of utmost importance. We are committed to transparent and honest communication about the data we collect, which is vital for establishing and maintaining trust. Below, we describe the types of information we gather, why we collect it, how it's collected, and the purpose it serves.

USER ACCOUNT INFORMATION

- Registration Date: Automatically recorded when you register (e.g., 2018/09/01).

- Subscription Information: Automatically documented when you subscribe, including the length of your subscription (e.g., 2018/09/01 - 2018/10/01).

This data is collected to enhance our customer support services.

COLLECTION OF DEVICE AND APP USAGE DATA

Each time you open the Mobile VPN - Privacy Shield app, we record specific details such as your operating system version (e.g., iOS 11.3.1-10,000,000) and the version of the app you're using (e.g., Version 6.1_132_432908b). We also monitor daily user interaction (e.g., 2018/09/01-19,000,000) and assess the geographic distribution of our users using data from the App Store and Google Play Store (e.g., US-100,000,000). This data is critical for understanding user preferences, guiding our product development, and enhancing both user satisfaction and the functionality of the app.

VPN USAGE DETAILS

Whenever you initiate a VPN connection, we automatically detect the server location (e.g., US-California server 1) and record the time of connection (e.g., Connected@15:30 2018/05/15). We also log any connection errors (e.g., Error_Userdoesnotallowconfiguration) and the type of network utilized (e.g., 4G), as reported by our analytics provider. These details are essential for diagnosing issues and improving the quality of our VPN service. To safeguard your privacy, we erase this data from our systems 96 hours after collection.

ADDITIONAL DATA COLLECTION

We collect analytics related to app crashes and user interactions within the Mobile VPN - Privacy Shield app to monitor its performance and user engagement with its features. Additionally, we collect identifiers for advertising purposes, such as the iOS IDFA or Android's Advertising ID.

This information is vital for evaluating the functionality of our app and supporting the provision of our free VPN service. We guarantee that this data is not shared with third-party advertisers.

For more details on our analytics partners:

AppMetrica: https://metrica.yandex.com/about/info/privacy-policy

Facebook: https://business.facebook.com/privacy/explanation

Appsflyer: https://www.appsflyer.com/product/data-privacy/

COMMITMENT TO PROTECTING YOUR PRIVACY

Safeguarding your personal information is our utmost priority, and we have implemented robust security measures to protect it:

- Access to sensitive data is restricted to essential staff, determined strictly by their job functions.

- All VPN usage data is deleted from our systems 96 hours after collection.

- Our privacy team diligently revises our policies to align with evolving legal standards and regulations, ensuring the utmost data protection.

For any privacy-related inquiries, please reach out to support@mobvpn-shield.com, and we will reply within 48 hours.

COOKIE USAGE POLICY

We use cookies to enhance the functionality of our website and improve your browsing experience in the following ways:

- Session cookies store your preferences and login details.

- We utilize Google Analytics to monitor our website’s performance and refine our marketing efforts. For details on how Google Analytics manages data, please see their privacy policy here:

https://policies.google.com/technologies/types

COMPLIANCE WITH GDPR

Under the General Data Protection Regulation (GDPR), individuals protected by this regulation have several rights, including:

- Being informed about the data that Mobile VPN - Privacy Shield collects, as described in this policy.

- Receiving their personal data within 30 days.

- Correcting any inaccurate or incomplete personal information.

- Requesting the erasure of their data, except when necessary for legal records such as financial documentation.

- Halting the processing of their data.

- Obtaining their data in a standardized format within 40 days.

- Objecting to the processing of their personal data and receiving details on any profiling or automated decision-making processes.

UPDATES TO THE Mobile VPN - Privacy Shield PRIVACY POLICY

Stay informed of any changes to this policy, which may occur periodically. We encourage you to regularly visit this page for the most current information. Updates will be posted on our Service, indicating the date of the latest revisions. Continuing to use our Service after these updates signifies your agreement to the amended terms. If there are significant changes that affect your rights or responsibilities, we will inform you in advance through service announcements, direct communications, or other methods.

GET IN TOUCH

For questions regarding our Privacy Policy, please contact us at support@mobvpn-shield.com.